Registration is not necessary for making purchases on shelliboutique.com. 

Item Search:

To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the filters or search option on our website.

Product Information:

On each product page, you will find all available sizes and colours, as well as a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order:

1. On the Product Page, select your desired size (if applicable; if not, skip to Step 2).

2. Add the product to your Shopping Bag

3. When you have concluded your shopping and added all your desired creations to your cart, click "Shopping Bag".

4. Enter your shipping details

5. Select and fill in your payment method

6. Check that the information you entered is correct and click "Place order".

Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email. 

If you cannot or do not want to fulfill your order online, you can contact our consultants via the feedback form https://www.shelliboutique.com/book-your-appointment

Our consultants will be happy to assist you in placing your order. Confirmation of your order will be sent to you by email.

Shelliboutique.com accepts the following  credit cards, debit cards and payment methods: , American Express®, MasterCard®, Visa®, UnionPay® a. International cards are accepted on Shelliboutique.com. We do not accept cheque, money order, store credit or gift certificate.

If the product is not in stock, you can contact us via the feedback form and find out about the possibility of ordering.

Please contact customer support here for more information.

As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. 

All creations purchased online are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.

It is not possible to choose a specific date and hour. You can try to contact the courier directly to organize a possible delivery date.

Each product is presented in a single copy, unless otherwise specified.

It is possible to purchase in-stock products and pre-order items in the same order. 

Can I cancel the order of the product?

You can cancel the pre-order before the start of the delivery process by contacting our customer support. Once the shipping process has started and a tracking number has been issued, orders can no longer be changed or cancelled. However, items that have been ordered may subsequently be returned for refund or exchange in accordance with the applicable return conditions. Pre-ordered personalized items are non-refundable and non-refundable or non-exchangeable.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Free delivery by DHL is available on the territory of the EU. DHL delivery to other countries is free when buying from 1500 EUR.

In case you have missed the deadlines, please refer to our Customer Advisors. They are on hand to help you with last minute gifts through our Late Order service.

Free delivery by DHL is available on the territory of the EU. DHL delivery to other countries is free when buying from 1500 EUR.

Shelli is responsible for orders until the package is delivered to the customer. If the package goes missing, Shelli may choose to open an investigation with the carrier to determine the responsible party. Please contact Customer Service team if your order details indicate the package has been delivered but nothing was received.

No, only express complementary shipping is available.

It is not possible to choose a specific date and time.

You can try to contact the courier directly to organise a possible delivery date.

All creations purchased online are artfully hand-wrapped and delivered in an elegant signature box.

As soon as your order is processed, you will receive an email with order confirmation and shipping tracking information. 

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment .

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment.

If you wish to designate another person to collect your order, please contact Customer Service at shellnatallia9@gmail.com. A Customer Service Representative will provide you with the authorisation form. The authorised representative will need:

A copy of the purchaser’s photo identification

- Representative’s photo identification card

- Original method of payment confirmation

- Order confirmation email as a print-out or ready to display on your mobile device

- Copy of the authorisation form previously sent to our Customer Service team as a print-out or ready to display on your mobile device

Your order will be available at showroom for 14 days. If your order is not collected within this time frame, your purchase will be refunded back to its original method of payment and the item(s) will be sent back to our warehouse.

Check your spam folder and make sure that Shelli is on your email account's safe senders list. This will prevent the anti-spam filter from blocking future communications.

If you still have not located the Order Confirmation email, contact our Customer Service team.

Before the shipping process has been initiated, orders may be partially modified or cancelled by contacting our Customer Service team.

Once the shipping process has been initiated and a tracking number has been issued, orders may no longer be modified or cancelled. However, you can return or exchange your order online (except for fragrances and personalised orders).

You can access the complete return policy and terms of sale here.

You may return a Shelli piece that you purchased online for an exchange or a refund, within 14 days from the date of delivery.

You can access the complete return policy and terms of sale here.

To return or exchange your online order, please follow these steps.

First make sure that your refund or exchange meets the following conditions:

- If your Shelli product has a protective tag, it is non-refundable if the tag has been removed.

- Products with signs of wear, damage or alteration (engraving, embossing, resizing...) they are not subject to refund or exchange.

- All returns must include the original product receipt and warranty card or authenticity card, as well as the original packaging

Send a refund request to shellnatallia9@gmail.com and get the instructions.

Place the item you want to return or exchange in the original packaging and securely close it. Place it in the shipping box along with the completed return form, warranty card or authentication and receipt. Please make sure the box is properly closed before attaching the shipping label.

You have 14 days from the date of delivery to exchange or return your order, either online or in-store.

Please make sure that your return or exchange meets the following conditions:

- The security tag has not been removed if your Shelli piece was sent with one.

- The piece is in perfect condition in its original packaging. - Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.

You can access the complete return policy and terms of sale here.

You can return your item at our showroom 08007 Barcelona Paseo de Gracia, 21 . Planta 0 for the item(s) of equal or greater value within 14 days from the date of delivery. Contact our support team at shellnatallia9@gmail.com to coordinate the time.

The difference in price will be paid in the store. Shelly does not offer refunds for any items purchased online.

Please replace the entire text with: "A Shelli product purchased online can be exchanged for shelliboutique.com if a different size or color option is available and at the same retail price.

Please send an exchange request to shellnatallia9@gmail.com .

Once you submit an exchange request, you will need to return the item you would like to exchange by following the normal return procedure (for more information, see the question "How can I return my order?").

Your replacement part will be shipped to the shipping address specified in your original order within 2-3 business days after receiving and processing the returned part. You will then receive a separate email with information about the new order and the tracking number for the exchanged item. Your new item will be shipped to the shipping address specified in your original order with our free shipping.

You can exchange your item in our showroom at 08007 Barcelona Paseo de Gracia , 21 . Planta 0 for an item(s) of equal or greater value within 14 days from the date of delivery.

The difference in price will be paid in the store. Recipients of gifts are also entitled to an exchange of equal or higher value. Shelli does not offer refunds for any items purchased online.

Your replacement piece will be sent to the shipping address indicated on your original order within 7 business days after your returned piece has been received and processed, using complimentary standard shipping. You will then receive a separate email with the new order information and tracking number for the exchange piece.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

All returned items must pass a mandatory Quality Control examination, and you will be notified of the results. It may take up to 14 business days before the refund is credited back to your original payment method.

For tax compliance reasons, each return is to be processed individually and shipped to its address as indicated on the return label you will receive from the Consierge Service once the return is requested online.

We strongly discourage the use of a different courier than the one that delivered the parcel.

In case you need further assistance please contact our Customer Service team.

Unfortunately, it is not possible to schedule a specific delivery date and time through Bulgari. You can contact the courier to arrange a possible delivery date.

You can check the status of your refund by contacting shellnatallia9@gmail.com

You can find all the contact details here.

Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Friday from 9:00 AM to 7:00 PM; Saturday 9:00 AM to 4:00 PM

Note that our advisors can assist you in English, Italian, Spanish, French and Russian.

Yes. Please click here.

You can visit the showroom at 08007 Barcelona Paseo de Gracia , 21 . Planter 0 by contacting and booking a visit here beforehand.

Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.

Shelliboutique.com orders come with a beautiful signature box with every purchase

All Shelly rings have the onesize

All Shelly bracelets have a onesize and a loose fit

All shelliboutique.com orders have the option to include a complimentary gift message on a signature Shelli card. The card will be enclosed in an envelope and sent along with your purchase.

Specify which text should be written on the gift card during checkout.