AFTER-SALES SERVICE
We recommend contacting the Shelli Boutique every year to check your jewelry and restore its original appearance. After a thorough inspection of the jewelry, based on its features and condition, our experts can recommend performing a simple cleaning, ultrasonic cleaning or polishing to remove surface scratches, restore shine and extend service life. When polishing white gold products, if necessary, a rhodium coating is also provided to give the metal an additional shine. After each service is provided, professional quality control is carried out, during which the reliability of fixing the stones and the flawless operation of all functional elements, such as fasteners and secret locks, are checked.
The size of bracelets, necklaces, chains and rings can be increased or decreased within acceptable limits without compromising the appearance, convenience and quality of the product. Fitting some products with a unique design is not possible. Please contact Shellnatallia9@gmail.com to get advice and information about the features of fitting the size of each model.
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The clip of the earring clasp can be adjusted for maximum wearing comfort. The fit allows you to strengthen or loosen the fastener clip, as well as change the distance from the base of the earring to the clasp in the closed position, which changes the load on the earlobe.
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Your jewelry is a valuable piece of jewelry. Careful handling and care will preserve its shine. In case of a strong blow or fall of the jewelry, as well as if you notice damage before putting on the jewelry, contact a specialist of the Shelli boutique for inspection. Qualified specialists of the company will carefully check the fastening of the stones, the condition of the fastener and the appearance of the product. To restore the flawless appearance of Shelli jewelry, missing parts can be filled in, and damaged elements can be repaired. After determining the required services, you will be provided with an estimate. Upon receipt of your consent to perform the work, the service is carried out as soon as possible.
