GENERAL TERMS AND CONDITIONS OF SALE

We have the pleasure and obligation to provide information and data identifying trade when carrying out our activities in accordance with article 10 of Law 34/2002 of July 11 on Information Society and Electronic Commerce Services (LSSICE).

These General Terms and Conditions of Sale (the "Terms and Conditions") govern the sale of merchandise by Shelli , having its registered seat in 08007 Barcelona Paseo de Gracia , 21 . Planta 0. 

Your use of the Website to purchase merchandise or otherwise, indicates your agreement to follow and to be bound by these Terms and Conditions, the Website Terms of Use ("Terms of Use" available at https://www.shelliboutique.com/terms-and-conditions-of-use) our Privacy Policy https://www.shelliboutique.com/privat-policy, which are hereby incorporated by reference, other notices which may be posted on the Website, and all applicable laws and regulations. These are the terms and conditions on which we supply Shelli products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Please read these Terms and Conditions carefully before placing orders through the Website. If you do not agree with any term in these Terms and Conditions, Privacy Policy or Terms of Use please do not place any order through the Website.

ORDERS

Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts, may place orders for Shelli products either through the Website, following the indications thereon. We do not accept orders by email. All orders are subject to written acceptance by Shelli . It is your responsibility to check that the information displayed in your Shopping Bag accurately reflects your selection before completing your order. Upon submission (i.e. clicking the "Place Order" button as explained below), the order will be sent to Shelli  for processing and you will receive an acknowledgment email containing the main details of your order. Said acknowledgement email does not represent acceptance of your order. After processing, upon shipment of the product you have ordered, we will send you a confirmation email of your order. Shelli  also reserves the right to require verbal confirmation of orders. If we request verbal confirmation of an order, you shall give confirmation by phone and email confirmation will not be sufficient.

The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. Accordingly, Shelli  shall not be liable for any error or inaccuracy in the photographs or graphical representations of Shelli  products displayed on the Website. If you have any questions about the products, you may contact the customer service department by emailing shellnatallia9@gmail.com. Orders may be placed for personal use only, any commercial use excluded. Shelli  has the right to cancel any order placed by you in the event you have been involved in a dispute concerning a prior order, or if Shelli  has reasonable ground to suspect that you have violated these Terms and Conditions, or are or appear to be engaged in fraudulent activities or use of purchased products other than for personal use as permitted by these Terms and Conditions. Shelli  has the right to refuse any order at its discretion.

Certain product categories can't be combined with others as they're shipped from different locations. As a result, the Website will restrict you from combining different product types in the same order, and you will see an error message when trying to add them to your shopping bag. 

CONFIRMATION OF ORDERS

In order to process the order, you must select the product you wish to buy and click the "Add to bag" button. The selected products will then be included in the "Shopping Bag" and the order can be placed by filling out the order form and accepting the General Terms and Conditions of Sale. Prior to submitting the order you are required to verify the accuracy of the information provided and make the necessary corrections. The Order is submitted when you click the "Place Order" button. After placing an order, you will receive an automatic e-mail confirmation from us acknowledging that we have received your order. Please note that clicking the "Place Order" button does not mean that your order has been accepted and purchase completed. Your order constitutes an offer to us to buy a Product. Upon receipt, the order will be submitted to Shelli  for processing and may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by applicable law. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched and which contains the relevant tracking number (the "Order Confirmation"). The contract between us will only be formed when we send you the Order Confirmation. The contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. Shelli  files for its own records evidence of all transactions between Shelli  and its customers. Download and file for your own records these General terms and Conditions and the Order Confirmation. In the event of a dispute between Shelli  and one of its customers relating to a transaction conducted on the Website, the data recorded by Shelli shall be treated as evidence of the details of the transaction.

Some products on the Website may only be available for pre-order. Subject to the terms and conditions stipulated in this document as well as those mentioned on the webpages of the individual products available for pre-order (delivery period and delivery options), pre-orders shall be covered by the same processes and conditions applicable to standard orders. It is not possible to purchase in-stock products together with pre-order items in the same order, meaning you will need to place separate orders. If you pre-order several products with different delivery dates, the entire order will be sent as soon as all products are ready for shipment, i.e. the latest shipping date will apply. The full list of payment methods accepted for pre-orders is available on the dedicated checkout page, before the order is completed. When the pre-order has been completed, Shelli  will process the purchase transaction by immediately debiting the amount from your chosen payment method and send you a receipt confirmation for your order. As soon as your pre-order product is ready to be shipped, you will receive an email confirming the shipment. Due to production constraints, Shelli  may have to cancel a pre-order in whole or in part. Shelli  will inform you of this cancellation as soon as possible and the amount paid will be credited back to the same means of payment used for the purchase.

AVAILABILITY

Shelli  reserves the right to change the assortment of items offered on the Website from time to time without prior notice to the customers. Shelli  will not be liable if any product is out of stock or otherwise unavailable.

PRICES AND PAYMENTS

The prices of Shelli  products are indicated in EURO (EUR), inclusive of applicable taxes and excluding shipping costs if any.

Shelli reserves the right to modify the price of products offered on the Website at any time without prior notice to you. You will be charged the prices displayed on the Website at the time the order was confirmed by you by Clicking on the "Place Order" button.

You are responsible of the costs incurred when using means of distance communication in connection with placing an order with us (cost of internet access, telephone costs), and these costs do not differ from the standard rate.

Shelli reserves the right to correct any errors or inaccuracies on the Website or to cancel orders if any such information is inaccurate. You will be required to pay for any order placed on the Website immediately upon clicking on the "Place Order" button. The amount of the purchase price of the products ordered by you will be blocked on your credit or debit card but you will only be charged upon shipment of the products to you.

We only accept payment through the following credit and debit cards: Visa, Mastercard, Amex, UnionPay and Klarna as well as PayPal and Apple Pay. You cannot use store credits or gift certificates issued by Shelli to purchase products offered on the Website. All orders are payable in EURO (EUR). Please note that your order must contain a delivery address located within the Territory. Orders with shipping address other than a location within the Territory will not be processed.

If you pay by credit card, your financial information (for example, credit/debit card number or expiration date) will be sent to an external payment service provider (PSP), which, using an SSL certified encrypted protocol, guarantees the security of the transaction. Payment gateways use the 3D Secure system, which redirects data to secure servers without the seller being able to access them. Your financial information will never be used by the Seller, except to perform a procedure related to your purchase, or to issue a refund in the event of a refund in accordance with the exercise of your right to a refund, or to report fraud cases on dolcegabbana.com to the police. The purchase price of the goods and the shipping costs specified in the order form will be deducted from your current account only when the purchased goods are actually shipped.

RESERVATION OF TITLE

Products ordered by you will remain the property of Shelli  until Shelli  has received full payment thereof and you hereby grant a security interest in such products until full payment has been received. If there is any problem with payment, you are responsible to return the goods received to Shelli immediately upon request.

DELIVERY ZONE

Products purchased via the Website may only be delivered within the Territory. The products will be shipped to the delivery address specified during the ordering process. Please note that PO Boxes, BFPO may not be used for the delivery of our products. If you insert a Hotel address as the delivery address for your order, please note that the delivery can only be made to the person indicated in the order, and the products may not be delivered to the reception of the Hotel.

SHIPPING

During the ordering procedure, Shelli  will inform you of the standard time required for delivery and the various forms of delivery available for the goods products purchased. You will be asked to select the shipping method as a part of the ordering procedure. Delivery costs, if any, depend on the value of the order and the delivery service chosen. Shelli  reserves the right to divide the order into partial shipments. In this case your credit or debit card will only be charged for a single shipment. While Shelli  cannot guarantee a delivery time, it provides the following general shipping guidelines.

Express Delivery: the products will generally be delivered within 1 to 2 working days from the order confirmation date. Please allow up to 4 working days for orders of personalised products.

Upon delivery, the signature confirmation by a person who is at least 18 years of age is required for all shelliboutique.com orders. You acknowledge that any person taking delivery of the products at the designated address shall be deemed to have done so with your authorization.

PROBLEMS OF DELIVERY

Any failure to deliver or a delivery exceeding ten (10) business days from the shipment date or any discrepancy between ordered and delivered products should be promptly reported to our Customer Service department by phone at or e mail at shellnatallia9@gmail.com as soon as possible.

COLLECT IN SHOWROOM

COLLECT IN SHOWROOM is a complimentary delivery option available from our showroom in Barcelona, Paseo de Gracia , 21, Planta 0. By choosing ‘Click & Collect’, you can have your order sent to said showroom and you can collect it at your own leisure. Please check the opening hours of the showroom in the COLLECT IN SHOWROOM section of the Website.

We will confirm by e-mail: (i) when your order has been dispatched and (ii) when it is ready for collection.

We will make every effort to ensure your order is available for collection within the estimated timescale (1-3 working days). Delays are occasionally inevitable during busy periods or due to unforeseen circumstances or events outside our control. Shelli hall not be liable for any delay or failure to make your order available for collection within the estimated timescale.

When collecting your order, please make sure that you bring your 'ready for collection' email as a print out or displayed on your mobile device together with your original valid photographic ID document. If the collection is to be made by a person delegated by you, an original copy of the authorisation signed by you bearing the name, surname, date and place of birth of the delegated person, the 'ready for collection' email and the original valid photographic ID document of both you and the delegated person.

Please note that if you chose PayPal as mean of payment for your order, you will be the only person entitled to collect the products and we will not deliver them to anyone else.

We will check and register the serial number of your original valid photographic ID document.

Before accepting the parcel, you or the person delegated by you, must sign the order delivery slip. The signed delivery slip is the proof of delivery and acceptance of ordered products. No dispute relating to the actual delivery is possible if the parcel is deemed to have been delivered, our records being considered proof thereof.

If you fail to collect your order within 14 (fourteen) days of your ‘ready for collection’ email, your contract shall be automatically terminated and your order will be returned to our warehouse and no longer be available for collection from the store, and you will be reimbursed of the price paid.

If for any reason you do not wish to comply with the procedures set out in this paragraph, we regret that you will not be able to use our COLLECT IN SHOWROOM service.

RETERN POLICY

a) General provisions

You may return any online purchase without customized engraving, embossing or personalization, excluding perfumes and personalized product with customized engraving or embossing, for a refund for a refund or exchange, by clearly informing us of your intention to do so within fourteen (14) calendar days from the date of receipt by you of the products:

- by contacting our Customer Service emailing shellnatallia9@gmail.com, giving us your name, address and order number, we will send you an e-mail acknowledging receipt of your withdrawal request; or

- by directly returning the products in our 08007 Barcelona Paseo de Gracia , 21 . Planta 0.

All returns must include the original sales receipt and be returned in original packaging. Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any product with signs of wear, damage, or alteration (including but not limited to re-sizing) or whose security tag, if any, has been removed cannot be accepted. You will be refunded for the accepted returned products and Shelli  will pay the cost of returning the Products by providing you a Return Label. You may be held liable in the case of depreciation of the value of the product as a result of handling that is not consistent with preservation of the nature, characteristics and, where applicable, the correct operation of the products.

You may also use the attached model return form (hereinafter the "Return Form"). If you return the products using your own means and at your own expense, it is recommended you keep proof of return by registered post or by any other method which provides a record of the shipping date. You must insure the parcel against loss and theft for the value of the contents. We shall not be held liable for the loss or theft of products returned by you using your own means. Please find below more details on returns procedures.

b) Returns and Exchanges to our Customer Service Centre

When the return form or your statement informing us of your intention to withdraw from your purchase is received, we will email you a one-time return label pre-paid by us. You may also return the products by directly sending them back to our Shelli in Barcelona, Paseo de Gracia , 21 . Planta 0, together with the Return Form or a declaration explicitly stating your decision to withdraw from the contract in accordance with paragraph a) above. You shall send back the product you wish to return or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Your refund will be credited back to the same card used to make the original purchase on the Website. If you have exchanged the purchased product for another product of higher price, you will be charged the difference. We will not exchange merchandise for items of lesser value. Gift recipients are entitled to an exchange of equal or greater value only. Order delivery standard costs, if any, will be refunded. If the online purchase is returned for an exchange, you will not be charged for shipping costs related to the second shipment.

c) Returns and Exchanges to our showroom.

Shelli  also offers you the possibility to return your online purchase to the Shelli  showroom in Barcelona, Paseo de Gracia , 21 . Planta 0, for an exchange, store credit or refund. You may return your online purchase without customized engraving or embossing and whose security tag, if any, has not been removed within fourteen (14) calendar days from the date of receipt by you or within 14 days from the day you have sent to us the Return Form or a declaration explicitly stating your decision to withdraw from the contract in accordance with paragraph a) above. If you have exchanged the purchased product for another product of higher price you will be charged the difference. Gift recipients shall be entitled to an exchange of equal or greater value or store credit, with an original gift receipt only. Store credits may only be redeemed at one of our retail stores and not through an online purchase.

Return of Goods of proper quality:

The Buyer has the right to refuse the Goods at any time before its transfer to the Buyer, and after the transfer –

within 7 (seven) calendar days when the Buyer accepted the Goods from a representative of the Transport company or from a store employee in case of receiving the goods by pickup.

The buyer has the right to refuse the Goods of proper quality, provided that its presentation and consumer properties are preserved, the Goods were not in use, all labels, tags and packaging are preserved (including original Shelli box), including all components of the Product and documents. And also provided that

The Buyer has kept a document confirming the fact and conditions of purchase of this Product.

The Seller has the right not to accept the Goods if there are signs of wearing and use on the Goods.

If the Product is rejected or the Product is returned of proper quality, the Buyer must contact Customer Support and follow its instructions. The buyer can send a written request for a refund to Shellnatallia9@gmail.com

The return of Goods purchased in accordance with these Rules is carried out at: 08007 Barcelona Paseo de Gracia , 21 . Planta 0 from 11.00 to 20.00 from Monday to Friday (excluding holidays).

The cost of delivery in connection with the return of Goods of proper quality is borne by the Buyer. In case of referral

With the involvement of a third party (courier services), the Buyer is recommended to use the services

of authorized carriers providing services for the transportation of valuable goods (jewelry and watches),

insure the shipment, as well as pack the Goods in a safe package.

Return of Goods of inadequate quality:



Refusal of Goods of inadequate quality is possible within the time and in the manner prescribed by the legislation

of Spain.

Refund:

The refund of the amount paid by the Buyer for the returned Goods is carried out no later than 10 (ten) calendar days from the date of the Buyer's submission of the relevant claim. The date of submission of the return request is the date of receipt by Shelli of the returned Goods and confirmation of the safety of its presentation. In case of return of the Goods of inadequate

quality – the date of receipt of the Goods by Shelli, subject to confirmation of its inadequate quality.

The refund of the amount paid for the Goods is carried out in the same way that the payment was made for

Product. When using a bank card, the refund will be made by transferring funds to the Buyer's bank card from which the Goods were paid.

Order cancellation

Before the shipping process begins, it is possible to cancel part or all of the order by contacting our Customer Service via email Shellnatallia9@gmail.com .

Once the shipping process has begun and the tracking number has been issued, orders can no longer be modified or canceled. However, you can make a return or exchange of your online order  once the order is received.

WARRANTY

As a consumer (meaning any individual who is acting for purposes which are outside his or her trade, business or profession), you are entitled to various statutory warranties including a warranty that the products supplied to you conform to your contract with us. In addition to the above, the following warranty is provided in connection with watches: the Shelli  watches warranty is valid for three years from the date of the purchase, it will be honoured anywhere in the world and covers all manufacturing defects. This warranty does not cover normal wear and of the case, metal or leather watchband, crown and glass. It is not valid in case of loss, theft, improper use, negligence or attempts to repair it by unauthorized persons.

Photography

Some items may appear slightly larger or smaller than the actual size due to the default screen settings and photography methods. Other items may be presented in larger than the actual size to clearly show the details, or smaller than the actual size to show the entire item. It is possible to distort the color transfer of the product depending on the screen settings.

REPAIRS

For repair inquiries, please contact our Customer Service  emailing shellnatallia9@gmail.com, or through the Contact us section of the Website.

AUTHENTICITY GUARANTEE

Shelli guarantees the authenticity of all products purchased through the Website.

FORCE MAJEUR

We are not responsible for any delay in, or failure of, performance of our obligations under any these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

WAIVER

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

BUSINESS PARTNERS & SUPPLIER CODE OF CONDUCT

Shelli  commitment to conducting business ethically is expressed in its Business Partners & Supplier Code of Conduct. Shelli boutique constantly checks that the principles of these codes are respected and properly applied.

COPYRIGHT – VALIDITY

(c) Shelli . All rights reserved.
These Terms and Conditions are effective as of 11th July 2022.