Registration is not necessary for making purchases on shelliboutique.com. 

If you cannot or do not want to fulfill your order online, you can contact our consultants via the feedback form https://www.shelliboutique.com/book-your-appointment

Shelliboutique.com accepts the following  credit cards, debit cards and payment methods: , American Express®, MasterCard®, Visa®, UnionPay® a. International cards are accepted on Shelliboutique.com. We do not accept cheque, money order, store credit or gift certificate.

If the product is not in stock, you can contact us via the feedback form and find out about the possibility of ordering.

As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. 

All creations purchased online are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.

It is not possible to choose a specific date and hour. You can try to contact the courier directly to organize a possible delivery date.

Each product is presented in a single copy, unless otherwise specified.

It is possible to purchase in-stock products and pre-order items in the same order. 

Can I cancel the order of the product?

Free delivery by DHL is available on the territory of the EC. DHL delivery to other countries is free when buying from 1500 EUR.

In case you have missed the deadlines, please refer to our Customer Advisors. They are on hand to help you with last minute gifts through our Late Order service.

Free delivery by DHL is available on the territory of the EC. DHL delivery to other countries is free when buying from 1500 EUR.

Shelli is responsible for orders until the package is delivered to the customer. If the package goes missing, Shelli may choose to open an investigation with the carrier to determine the responsible party. Please contact Customer Service team if your order details indicate the package has been delivered but nothing was received.

No, only express complementary shipping is available.

It is not possible to choose a specific date and time.

All creations purchased online are artfully hand-wrapped and delivered in an elegant signature box.

As soon as your order is processed, you will receive an email with order confirmation and shipping tracking information. 

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment .

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment.

If you wish to designate another person to collect your order, please contact Customer Service at shellnatallia9@gmail.com. A Customer Service Representative will provide you with the authorisation form. The authorised representative will need:

Check your spam folder and make sure that Shelli is on your email account's safe senders list. This will prevent the anti-spam filter from blocking future communications.

Before the shipping process has been initiated, orders may be partially modified or cancelled by contacting our Customer Service team.

You may return a Shelli piece that you purchased online for an exchange or a refund, within 14 days from the date of delivery.

To return or exchange your online order, please follow these steps.

You have 14 days from the date of delivery to exchange or return your order, either online or in-store.

Please make sure that your return or exchange meets the following conditions:

You can return your item at our showroom 08007 Barcelona Paseo de Gracia, 21 . Planta 0 for the item(s) of equal or greater value within 14 days from the date of delivery. Contact our support team at shellnatallia9@gmail.com to coordinate the time.

Please replace the entire text with: "A Shelli product purchased online can be exchanged for shelliboutique.com if a different size or color option is available and at the same retail price.

You can exchange your item in our showroom at 08007 Barcelona Paseo de Gracia , 21 . Planta 0 for an item(s) of equal or greater value within 14 days from the date of delivery.

Your replacement piece will be sent to the shipping address indicated on your original order within 7 business days after your returned piece has been received and processed, using complimentary standard shipping. You will then receive a separate email with the new order information and tracking number for the exchange piece.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

All returned items must pass a mandatory Quality Control examination, and you will be notified of the results. It may take up to 14 business days before the refund is credited back to your original payment method.

For tax compliance reasons, each return is to be processed individually and shipped to its address as indicated on the return label you will receive from the Consierge Service once the return is requested online.

We strongly discourage the use of a different courier than the one that delivered the parcel.

Unfortunately, it is not possible to schedule a specific delivery date and time through Bulgari. You can contact the courier to arrange a possible delivery date.

You can check the status of your refund by contacting shellnatallia9@gmail.com

You can find all the contact details here.

Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Friday from 9:00 AM to 7:00 PM; Saturday 9:00 AM to 4:00 PM

Note that our advisors can assist you in English, Italian, Spanish, French and Russian.

Yes. Please click here.

You can visit the showroom at 08007 Barcelona Paseo de Gracia , 21 . Planter 0 by contacting and booking a visit here beforehand.

Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.

Shelliboutique.com orders come with a beautiful signature box with every purchase

All Shelly rings have the onesize

All Shelly bracelets have a onesize and a loose fit